Returns

Ready to Start Your Return or Exchange?

We’ll help you get started! Just have your order number and shipping zip code on hand. You’ll find your order number in your Confirmation email or Packing Slip.

Get Started

Want to return GMA, The View, or Kelly & Ryan promotions?

Give us a Call

(678) 771-5326

Monday-Friday 9:00-5:00
Atlanta Peach Time (EST)

Send us an Email

warranties@peachskinsheets.com

Please allow 48hrs
for email inquiries.

Returns Steps

Step 1.

Click on the "GET STARTED" button above
Locate your PeachSkinSheets Order Number
Your order number can be found on your confirmation email or packing slip

Step 2.

Enter your PeachSkinSheets Order Number
Enter the shipping zip code your order was delivered to

Step 3.

Add the items you want to return by clicking on the product
Eligible items will show as white
Ineligible items are greyed out

Step 4.

Choose the reason you are returning or exchanging the product/s
Choose how you'd like your return processed from the available returns options
Simply follow each of the next steps as prompted to complete the returns process

Manufacturer Warranty

PeachSkinSheets appreciates the opportunity to make things right for our customers. We stand behind our product and with proof of purchase have a 1 year warranty against confirmed defects in the fabric, finish and workmanship. Any issues with replacement sets will fall under the original item's 1 yr warranty period. Please note to always follow the care instructions and wash and dry your sheets separately....and especially never with jeans, towels, blankets, etc. as they will break down the anti-pill finish.

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To Return or Exchange

HOLIDAY EXTENDED RETURN/EXCHANGE POLICY UNTIL 1/15/23. The Original PeachSkinSheets offers a risk free money back guarantee minus initial shipping (actual shipping, not promotional) on all products* purchased on this site from the carrier confirmed date of delivery. Products purchased on any partner and/or promotional sites may be subject to other terms, please check the individual site. The Original PeachSkinSheets offers a 30 day money back guarantee minus initial shipping (actual shipping, not promotional) on all products purchased on this site from the carrier confirmed date of delivery. Products purchased on any partner and/or promotional sites may be subject to other terms, please check the individual site. PeachSkinSheets will also replace parts with any manufacturer defects* free of charge within a 1 yr period (see warranty info above). In the case of GIFTS, the original purchaser will be refunded or the gift recipient can receive a store credit. If there is an issue with our product, we ask that you give us the opportunity to make things right. Please note to always follow the care instructions and wash and dry your sheets separately.

Customer must contact us within THIRTY (30) calendar days following receipt of delivery for return or exchange instructions. Fundraiser purchases are exchange only, as proceeds will have already been distributed to the organization.

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Policies

Sale Price Adjustment and Promo Code Policy

In the event an item goes on sale at a lower price within 48 hours of your original purchase, we will gladly credit you back the difference. After 48hrs, we can accept a return due to inability to extend a sale price, but customer will be required to pay return shipping. Promo codes cannot be combined....one coupon/promo code allowed per transaction. Active promo codes cannot be combined with other offers or applied to previous purchases past our 48hr sale adjustment window. No exceptions.
Domestic Shipping Policy

Please note that all carriers are running at a delayed pace due to Covid-19, and we ask for your understanding and patience. Please allow up to 4 business days for order processing, in addition to transit time.

* Orders are sent to the "Ship To" address customer submits during checkout and is reflected on order receipt and packing slip. If customer submits wrong address, they will be responsible for order and any actual shipping costs to re-route or resend.

* Signatures will be required for 4 sets or more.

PROMOTIONAL SHIPPING TERMS - Reduced shipping promos are valid within the Contiguous US Only and all items in your order must ship to the same location with the same email. Discounted, promotional shipping is sent Standard via either UPS Surepost or FedEx SmartPost and PeachSkinSheets cannot control shipping times or estimates provided by its carriers. Promotional Flat Rate Shipping to Hawaii and Alaska is discounted at a different promotional rate than Contiguous USA. SurePost and SmartPost Shipping delivery times within the US averages 10-14 days including order fulfillment and transit. Deliveries are not made on holidays or weekends with these economy services. PeachSkinSheets may require a physical address rather than a P.O. Box for deliveries (for instance, packages sent via UPS or FedEx cannot be delivered to a post office box, only a physical address). We reserve the right to designate a UPS or FedEx access point for pick up if customer cannot supply a physical address for these carriers.

STANDARD ORDERS - Carriers may be running at a delayed pace due to Covid-19, and we ask for your understanding and patience. Please allow up to 5 business days for order processing, in addition to transit time. Regular Ground Shipping via USPS Priority, UPS Ground, FedEx Home, FedEx Ground, Standard Ground Shipping delivery averages 4 to 7 days including order fulfillment and transit.

EXPRESS ORDERS - Carriers may be running at a delayed pace due to Covid-19, and we ask for your understanding and patience. 2 Day Air Express, 3 Day Air Express, Next Day Air - To receive an express order, it must be placed prior to 12:00 PM EST Monday through Thursday. Orders placed after 12:00 PM EST will not be processed until the next business day. Orders placed before 12:00 PM EST on Friday will be delivered on Monday or Tuesday depending on delivery method. Orders received after 12:00 PM EST on Friday, as well as orders placed over the weekend, will not be processed until Monday. Please note that this assumes all supplied information is correct and the product(s) is available in inventory. Deliveries may not made on holidays or weekends, unless Saturday delivery is chosen. If you have any questions, please call us between 9:00am and 5pm EST Monday-Friday at 678-771-5326.
International Orders

SHIPPING TIMES: Most international shipments average between 10-20 days depending on the country and customs process.

PURCHASES: International customers are responsible for paying any duties, taxes and brokerage fees, as their country may levy import duties and taxes on any items we ship. Orders are sent to the "Ship To" address customer submits during checkout and is reflected on order receipt and packing slip. If customer submits wrong address, they will be responsible for order and any actual shipping costs to re-route or resend. In the case of orders containing one or more backordered items, all items will ship together once stock arrives.

RETURNS & EXCHANGES: Unfortunately, exchanges are not available for International orders. Items can only be returned for a refund minus original shipping costs and customers are financially responsible for shipping the item back to PeachSkinSheets, as well as for shipping the exchanged item back to their respective country. If you would like a replacement item, please place another order online.

GIFT CARDS: PeachSkinSheets does not accept returns on gift cards. If you were the recipient of a product as a gift, returns shall be honored if requested within thirty (30) days of the original purchase and refunds shall be issued in the form of a store credit only.