Our Policies

DOMESTIC ORDERS

Domestic Shipping Policy

* Orders are sent to the "Ship To" address customer submits during checkout and is reflected on order receipt and packing slip. If customer submits wrong address, they will be responsible for order and any actual shipping costs to re-route or resend.
* Signatures will be required for orders totaling $399+.

PROMOTIONAL SHIPPING TERMS - Reduced shipping promos are valid within the Contiguous US Only and all items in your order must ship to the same location with the same email. Discounted, promotional shipping is sent Standard via USPS Standard Economy and PeachSkinSheets cannot control shipping times or estimates provided by its carriers. Promotional Flat Rate Shipping to Hawaii and Alaska is discounted at a different promotional rate than Contiguous USA. Standard Shipping delivery times within the US averages 10-14 days including order fulfillment and transit.  Deliveries are not made on holidays or weekends with these economy services.

PeachSkinSheets may require a physical address rather than a P.O. Box for deliveries (for instance, packages sent via FedEx cannot be delivered to a post office box, only a physical address). We reserve the right to designate a FedEx access point for pick up if customer cannot supply a physical address for these carriers.

EXPRESS ORDERS - Overnight, 2 Day Air Express, 3 Day Air Express, Next Day Air - To receive an express order, it must be placed prior to 12:00 PM EST Monday through Thursday. Orders placed after 12:00 PM EST will not be processed until the next business day. Orders placed before 12:00 PM EST on Friday will be delivered on Monday or Tuesday depending on delivery method. Orders received after 12:00 PM EST on Friday, as well as orders placed over the weekend, will not be processed until Monday. Please note that this assumes all supplied information is correct and the product(s) is available in inventory.  Deliveries may not made on holidays or weekends, unless Saturday delivery is chosen.  If you have any questions, please call us between 9:00am and 5pm EST Monday-Friday at 678-771-5326.

STANDARD ORDERS -Please allow up to 4 business days for order processing, in addition to transit time during the holidays. Regular Ground Shipping via USPS Priority, FedEx Home, FedEx Ground, Standard Ground Shipping delivery averages 4 to 6 days including order fulfillment and transit.

Pre-Ordered Items Shipping Policy

Pre-Order Shipping

All items on the order will ship together as one package when preorder item are included, even if other items are in stock at the time of order submission.

OUR WARRANTY

Manufacturer Warranty

PeachSkinSheets appreciates the opportunity to make things right for our customers.  We stand behind our product and with proof of purchase have a 1 year warranty against confirmed defects in the fabric, finish and workmanship.  Any issues with replacement sets will fall under the original item's 1 yr warranty period. Please start your return here: PeachSkinSheets Return Center by submitting the order number and zip code used to place your order.

For Lost Packages, Shipping Errors, GMA, The View, or Kelly & Mark promotions, call or email customercare@peachskinsheets.com. Please note to always follow the care instructions and wash and dry your sheets separately....and especially never with jeans, towels, blankets, etc. as they will break down the anti-pill finish.

PACKAGE PROTECTION

Shipping Claims

Never received your package? Please begin here: PeachSkinSheets Claim Center By Submitting the Order and Zip Code used to place your order.

Package Protection

At checkout you'll see the option to add package protection to your order. It covers you if something goes wrong on the way to your door.

Choose "Check out with package protection" and you're covered if your order arrives damaged, never shows up, or is stolen after delivery. If that happens, file a claim within 14 days and we'll review it and get a replacement on its way.

A couple of notes so there are no surprises. For a package marked delivered that you can't find, we wait seven days from the carrier's last update before processing, since carriers sometimes scan a package early and we'd rather it turn up than send you a duplicate. For stolen packages, we'll ask for something to support the claim, like doorbell footage.

If you did not purchase Package Protection at checkout, please submit a claim through our Claims Portal. Claims without package protection are handled on a case-by-case basis.

MONEY BACK GUARANTEE

To Return or Exchange

Ready to start your return or exchange? Please begin here: PeachSkinSheets Return Center by submitting the order number and zip code used to place your order. For Lost Packages, Shipping Errors, GMA, The View, or Kelly & Mark promotions, call or email customercare@peachskinsheets.com. If you are unable to start your return via our Return Center, or have any questions regarding your order, please call 678.771.5326 Mon-Fri 9:00am-5:00pm EST (excluding holidays). Please allow 48hrs (minus weekends and holidays) for email inquiries.

The Original PeachSkinSheets offers a 30 day money back guarantee on all products* purchased on this site from the carrier confirmed date of delivery.

Products purchased on any partner and/or promotional sites may be subject to other terms, please check the individual site. Regarding products purchased in conjunction with a free gift, please refer to specific policy below.

PeachSkinSheets will also replace parts with any manufacturer defects* free of charge within a 1 yr period (see warranty info above). In the case of GIFTS, the original purchaser will be refunded or the gift recipient can receive a store credit. If there is an issue with our product, we ask that you give us the opportunity to make things right. Please note to always follow the care instructions and wash and dry your sheets separately.

Customer must contact us within THIRTY (30) calendar days following receipt of delivery for return or exchange instructions. Fundraiser purchases are exchange only, as proceeds will have already been distributed to the organization.

The Original PeachSkinSheets® reserves the right, at its sole discretion, to deny or refuse any return or exchange request involving excessive or repeated abuse of our ordering, return, or exchange policies, or any transaction identified as fraudulent, suspicious, or otherwise in violation of our policies. This policy helps us ensure that our return program remains fair and sustainable for all customers.

To Return a Required Purchase Item with Free Gift Promotion

Returning with Free Gift Promotions

In order to receive a refund for the “required purchase item,” in addition to returning the “required purchase item,” you must also return all free accompanying “bonus” items. This requirement was instituted to avoid potential abuse of our return policy by customers only wishing to obtain the free accompanying “bonus” item. If items are returned for a refund without the gift, PeachSkinSheets reserves the right to pro-rate the refund in accordance with the value of the gift(s).

PRICE ADJUSTMENTS AND PROMO CODES

Sale Price Adjustment and Promo Code Policy

In the event an item goes on sale at a lower price within 48 hours of your purchase, we will gladly credit you back the difference.  Promo codes cannot be combined unless noted for a specific promotion.

International Orders

International Shipping & Returns

SHIPPING TIMES: Most international shipments average between 10-20 days depending on the country and customs process.

PURCHASES: International customers are responsible for paying any duties, taxes and brokerage fees, as their country may levy import duties and taxes on any items we ship. Orders are sent to the "Ship To" address customer submits during checkout and is reflected on order receipt and packing slip. If customer submits wrong address, they will be responsible for order and any actual shipping costs to re-route or resend. In the case of orders containing one or more backordered items, all items will ship together once stock arrives.

RETURNS & EXCHANGES: Unfortunately, exchanges are not available for International orders. Items can only be returned for a refund and customers are financially responsible for shipping the item back to PeachSkinSheets, as well as for shipping the exchanged item back to their respective country. If you would like a replacement item, please place another order online.

EUROPEAN RIGHT OF WITHDRAWAL: If your order is delivered to a country within the European Union (EU), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, in accordance with applicable EU consumer protection laws. To exercise your right of withdrawal, you must notify us of your decision within 14 days of delivery.

To submit your withdrawal under the EU Right of Withdrawal, begin here: EU Withdrawal or submit the EU Model Withdrawal Form (Annex I(B) of Directive 2011/83/EU) to our Customer Care team at CustomerCare@PeachSkinSheets.com.

Customers are financially responsible for shipping the item(s) back to PeachSkinSheets. Once we receive and inspect your return, we will issue a refund for the purchase price of the returned item(s), as well as any shipping, duties and taxes paid on the original order. If you would like a replacement item, please place another order online.

GIFT CARDS: PeachSkinSheets does not accept returns on gift cards.  If you were the recipient of a product as a gift, returns shall be honored if requested within thirty (30) days of the original purchase and refunds shall be issued in the form of a store credit only.